Terms of Service

Pilot Logbook HQ is an online tool that helps pilots log flights, track currency under multiple aviation authorities (Transport Canada, FAA, EASA, ICAO, and others), export logbook PDFs, and store related documents. The Service is provided as software-as-a-service.

You must be at least 16 years old and capable of forming a binding contract to use the Service. You’re responsible for the accuracy of the information in your account and for keeping your password confidential. You may not share your account with another person.

We offer three paid tiers (Pro Monthly at USD $3/month, Pro Annual at USD $30/year, and Lifetime at a one-time USD $119) plus a Free tier limited to 100 flights. Current pricing is shown at /pricing and may change with reasonable notice; existing subscriptions are honored at their original price for at least the current billing period.

Payments are processed by Stripe, Inc. We don’t store your card details. Subscriptions renew automatically at the same plan and price until you cancel. You can cancel anytime from your account settings (Manage billing → Cancel).

Refunds. We offer a 30-day, no-questions-asked refund on Annual and Lifetime purchases. Monthly subscriptions are non-refundable — just cancel to stop future charges. To request a refund, email support@pilotlogbookhq.com within 30 days of purchase from the email address on your account.

Failed payments. If a payment fails, we may suspend access to paid features until the account is brought current. Your data remains intact during a suspension.

You own the flight records, documents, and other content you upload to the Service (“Your Content”). We store and process Your Content only to provide the Service to you.

You grant us a limited, non-exclusive license to host, copy, transmit, and display Your Content as necessary to operate the Service for you. We do not sell or share Your Content with third parties for advertising or marketing purposes.

Data export. You may export your flight data at any time from your account settings (CSV and PDF formats are supported).

Account deletion. You may delete your account at any time. On deletion, we remove Your Content from our active systems within 30 days. Encrypted backups containing Your Content are purged on our normal backup-rotation schedule (up to 90 days). We may retain anonymized aggregate data and records required by law (e.g., payment records).

You agree not to:

• Use the Service for any unlawful purpose or in violation of any law or regulation
• Attempt to gain unauthorized access to any system, account, or data
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or redistribute the Service to third parties without our written permission
• Use the Service to harass, defraud, impersonate, or otherwise harm others
• Upload content that infringes another person’s intellectual property or privacy rights
• Probe, scan, or test the vulnerability of the Service except as part of a coordinated disclosure
• Use automated means to scrape, crawl, or extract data beyond what the Service’s normal use permits

We may suspend or terminate accounts that violate these rules, with or without prior notice depending on severity.

We strive to keep the Service available, but we don’t guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice. We may perform scheduled maintenance that briefly interrupts the Service. We don’t commit to any specific uptime SLA on Free, Pro Monthly, Pro Annual, or Lifetime tiers.

You may terminate your account at any time from account settings. We may terminate or suspend your account for material breach of these Terms, fraudulent activity, abuse of the Service, extended inactivity (12+ months on a Free account), or if we discontinue the Service.

On termination, you lose access to the Service and Your Content stored within it. Export your data before terminating if you want to keep it. If we terminate your paid subscription for reasons other than your breach, we’ll refund any unused portion of the current billing period on a pro-rata basis.

The Service — including the software, design, layouts, code, branding, name, and documentation — is owned by us and protected by copyright, trademark, and other intellectual property laws. These Terms don’t grant you any rights to our intellectual property except the limited, non-transferable right to use the Service as intended.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We don’t warrant that the Service will be error-free, uninterrupted, secure, or meet your specific requirements. You use the Service at your own risk.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the Service is limited to the greater of:

• The amount you paid us in the twelve (12) months before the claim arose, or
• One hundred Canadian dollars (CAD $100).

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost data, loss of certification, loss of business opportunity, or loss of goodwill — even if we’ve been advised of the possibility.

This limitation applies regardless of the legal theory (contract, tort, statute, or otherwise) and survives termination of these Terms.

You agree to indemnify, defend, and hold harmless us and our directors, officers, and employees from any third-party claims, damages, or expenses (including reasonable legal fees) arising from: (a) your misuse of the Service, (b) your violation of these Terms, (c) your violation of any law, or (d) your infringement of any third party’s rights.

We may update these Terms from time to time. When we do, we’ll update the “Last updated” date at the top. For material changes (anything that meaningfully reduces your rights or changes how we handle your data), we’ll send notice via email or in-app banner at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

These Terms are governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the courts of British Columbia, and you consent to the personal jurisdiction of those courts.

Entire agreement. These Terms (together with our Privacy Policy) are the entire agreement between you and us regarding the Service and supersede any prior agreements.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

No waiver. Our failure to enforce any right doesn’t waive that right.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for delays or failures caused by events outside our reasonable control (natural disasters, war, cyberattacks, government action, internet outages, etc.).

Questions about these Terms? Email us at support@pilotlogbookhq.com.